Recent Posts

Flood Insurance and Water Backup Coverage: What’s the Difference?

5/20/2022 (Permalink)

boots in water Water in your basement? The professionals at SERVPRO of Gurnee are here to help!

Spring and Summer in Lake County is a happy time for so many home and business owners who are ready for warmer weather, and sunshine!  We Midwesterners look forward to that first day on or in the water.  So what happens when that water we love so much finds its way into our basements?  How can property owners recover losses to their property from flood waters?  

Water/Sewer Backup Coverage

Most homeowners insurance policies come with an optional endorsement for water backup and sump discharge/overflow which will cover losses, up to a certain limit, caused by the backup of water or waterborne materials through a sewer or through a drain. It will also cover water or waterborne material that overflows from a sump, even if the backup of water is due to the mechanical breakdown of the sump pump. Coverage includes damage to property but excludes the sump pump and any related equipment that has broken down.  Contact your insurance professional for more information about this coverage and its limits.

The endorsement does not cover damages caused by a flood. A separate flood insurance policy needs to be obtained to cover losses due to flooding.

Flood Insurance

What is a flood?  The dictionary defines “flood” as rising and overflowing of water onto normally dry land. For the purpose of insurance, “rising” is the key to distinguish flood damage from water damage. Basically damage that has occurred from water that has been on the ground at some point before causing damage to your home is considered flood damage, and would not be covered by your homeowners insurance policy.

Flooding can happen anywhere; even if your home is not in a flood plain.  Flood insurance is available to all homeowners who live in a participating community, which must enforce floodplain ordinances and building requirements that meet or exceed FEMA guidelines. If your community does not participate in the NFIP, you can make a request for it to do so through your mayor, city council or county commissioner’s office.  Contact your insurance professional for more information about this coverage and its limits.

In the event you do sustain property damage from any type of flooding, SERVPRO of Gurnee is here to help.  We are available 24/7/365 at 847-838-2954 for your emergencies.

Making Happy Customers in Northern Lake County Illinois

5/2/2022 (Permalink)

5 Star Review At SERVPRO of Gurnee, we aim to exceed customer expectations through caring and professionalism.

At SERVPRO of Gurnee, great customer service is of the utmost importance to us.  We work hard to train our emergency personnel to exhibit excellent customer service. When one of our customers is experiencing a water damage or fire damage emergency, we want to be there to help them recover their home or business to preloss condition with as little disruption as possible. 

One such example of this comes from a review written on our website by a customer who experienced a vehicle crashing into his home in the middle of the night! Raphael S. writes:

"A car ran into my house.  Ken and Ralph who came out to my house to board up my house did a great job.  They were very neat and did a wonderful job with the clean up!"

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done. We are here for your emergencies 24/7/365.  Give us a call for help at 847-838-2954.

Commercial Duct Cleaning in Northern Lake County Illinois

4/28/2022 (Permalink)

spring duct cleaning Call SERVPRO of Gurnee today to schedule your spring duct cleaning!

Did you know that your ventilation system determines your indoor air quality? Dirty ducts can circulate contaminates such as mold or irritating dust as well as unwanted odors throughout your home or business. SERVPRO of Gurnee provides a professional service to inspect and clean your heating, ventilation, and air conditioning unit (HVAC). 

How does our SERVPRO Duct Cleaning System work?

  • First, our patented equipment automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth prior to beginning vacuuming.
  • Next, is a powerful push-pull air delivery and collection system that will transfer the debris from the duct to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. These HEPA filters capture debris and keep the indoor environment clean.
  • Part of an optional process, a sealant or coating may be sprayed to address odor or microbial concerns.
  • In addition, filters will need to be cleaned or replaced to remove odor and dirt.

For more information or to schedule a residential or commercial duct cleaning appointment, contact SERVPRO of Gurnee at 847-838-2954.

Preparing your Home for Spring Storm Season in Northern Lake County

4/12/2022 (Permalink)

lightning against dark sky Spring weather can be unpredictable. It is important to prepare in advance for the ever changing Midwest weather.

Spring has officially arrived.  Warmer days have begun, and spring foliage is popping up all around us.  The beauty of spring brings along with it the probability of strong storms.  With a little forward thinking, you’ll be prepared to protect your home.  Check out these tips for some ideas to be ready for whatever happens.

Sign up for weather text alerts

The Federal Emergency Management Agency (FEMA) sends text messages to keep you updated on emergency situations. However, long before anything gets that severe, your local government, weather channel, radio stations and power companies have similar services that let you know what’s happening in your region. The more information you get, the easier it is to plan and prepare.

You can also download the FEMA app to your smartphone, which gets you real-time National Weather Service alerts. You’ll also have access to important emergency safety tips for over 20 types of disasters.

Evaluate your home’s exterior

Your home is designed to shelter you from the weather. To keep it in tip-top condition, do regular walk-arounds and inspect for issues. Keep an eye out for the following things:

  • Loose shingles
  • Loose siding
  • Tree branches extending over your house or driveway
  • All unattached structures like sheds or gazebos should be bolted securely to their foundation
  • Loose patio furniture that should be secured
  • Loose gutters and missing/detached downspouts
  • If you have shutters, make sure they’re secure and clear of debris
  • Check to see if your fence needs repair

Check your sump pump

As the saying goes, “April showers bring May flowers.” And with all that rain, your risk of flooding increases. If you have a sump pump, it’s a great idea to run through an annual sump pump maintenance list.

You’ll want to clear all debris so it doesn’t impede function and ensure your back-up is in working order. With added sump pump failure and water backup coverage on your homeowner’s insurance policy, you’ll have better protection that can bring real peace of mind when the rain starts to fall.

Weather can be unpredictable, but you can still prepare for the unexpected.  Talk with your local insurance agent to review your homeowner’s coverage, and call SERVPRO of Gurnee in the event your home sustains damage.  We are available to take your call 24/7/365 at 847-838-2954.

Fire Restoration 101: Pretesting

4/4/2022 (Permalink)

After a fire why is pretesting so important?

At SERVPRO of Gurnee, fire damage professionals use pretesting to determine the scope of the loss, type of fire loss, and the method of cleaning for areas that have been affected. This process also helps determine what items are restorable or repairable vs. those items that will need to be replaced. 

Factors determined by pretesting:

  • Cleaning Method
  • Condition of Surface
  • Level of Soil
  • Type of Soil
  • Pre-Existing Conditions

Pretesting helps to ensure our customers are back into their home as soon as possible, within a realistically accurate time estimate. For help 24/7/365, call on the professionals at SERVPRO of Gurnee today at 847-838-2954.  We are here to help.

Sump Pump Maintenance Saves Northern Lake County Homeowners Thousands in Water Damage

3/25/2022 (Permalink)

sump pump Proper sump pump maintenance mitigates your risk of water damage, potentially saving tens of thousands of dollars.

A number of homes that SERVPRO of Gurnee personnel have recently inspected had flooded basements or other living areas. During the initial inspection process, it was often discovered that a sump pump failure was the culprit of the damage.

Here are some steps that homeowners and business owners can take to ensure their sump pump are operating properly and mitigating their risk of property damage:

Every 3-4 months

  • Clean pump inlet screen
  • Check power cord / make sure the cord is plugged in
  • Make sure the pump turns on by dumping a bucket or two of water into the sump, this will also help to determine if the float is operating correctly up and down.


  • Take the pump out of the sump to clean and inspect it for any obvious defects
  • Clean out the sump
  • Grease/lubricate any necessary bearings on the pump. Check the owners manual for maintenance instructions.
  • Lower the pump back into its correct position in the sump
  • Test the pump and float by dumping a bucket or two of water into the sump.

Most importantly, if you do not feel comfortable taking care of the maintenance or are not mechanically inclined, ask the company that installed it to do the maintenance or for a referral for a company that can. Regular maintenance of your sump pump will help keep your water prone areas safe from flooding and keep your home environment a safe livable space for years to come. A little maintenance will go a long way.

In the event you do suffer a property loss due to water damage, please do not hesitate to call SERVPRO of Gurnee at 847-838-2954.  We are here to help with your emergencies 24/7/365.

Reducing Business Interruption in Northern Lake County Illinois

3/23/2022 (Permalink)

servpro logo over water damage background If you have water damage in your business, call SERVPRO of Gurnee for fast and efficient help.

When a home experiences disruption due to water or fire damage, it can be difficult to imagine things getting back to normal. The quicker a family can get back to normal life, the better everyone feels. 

It is just as important to get commercial spaces back into operation quickly. Every hour your business is down, money is being lost. At SERVPRO of Gurnee it is our priority to get businesses back into operation with as little interruption as possible. We make every effort to be quick and thorough, making sure that every detail has been taken care of and remediation is complete.

SERVPRO of Gurnee is equipped to service the following, no space is too large or small:

  • Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotels/Motels
  • Retail Stores
  • Manufacturing & Industrial
  • Government/Military
  • Universities/Colleges
  • Schools

Call SERVPRO of Gurnee today for assistance at 847-838-2954.  Our professionals are available for your emergencies 24/7/365.

Sump Pump Maintenance Checklist

3/20/2022 (Permalink)

sump pump drawing Maintaining your sump pump could potentially save thousands in water damage.

When was the last time you maintenanced your sump pump?  Here are some tips to show your sump pump some love and keep your basement dry as we enter the rainy season of spring.

Make sure your sump pump is totally upright. Your sump pump should be sitting on solid, even ground. Any sort of leaning can shift the water in the pump’s pit and put unnecessary pressure on its components.

Open it up. Take the cover off the sump pump pit or basin and have a look inside. Clear any debris, mud or rocks that you find, as any foreign items can clog your sump pump and cause an overflow.

Double-check the drain hose. Check to make sure the drain hose is connected, and that it’s not blocked or frozen. A clogged drain hose can cause your sump pump to run continuously, as it won’t be able to dispose of the water that’s filled its pit.

Clear out the inlet screen. Make sure the inlet screen is allowing water to enter your sump pump’s pit. If your inlet screen is blocked, water won’t be able to make its way into the sump pumps pit and could lead to a basement flood.

Keep it afloat. Your sump pump’s float controls when it will turn on and pump excess water out. Make sure the float component can move freely and isn’t blocked. A malfunctioning float can cause your pump to not run when it’s supposed to, or run constantly, eventually burning out your pump’s engine.

Make sure it’s flowing away from your house. The next time you hear your sump pump running, go outside and make sure its discharge pipe is pumping the water away from your home at a safe distance. If it’s too close, the water could seep back into your pump, causing your pump to run continuously and inefficiently. The more your sump pump runs, the more likely it is to burn out early in its life span.

While you don’t want your discharge pipe too close to your house, shed, garage or other structure, make sure it does stay on your property. You’ll have some unhappy neighbors if your sump pump is pushing your excess water onto their lot.

Give your sump pump a test run. Fill the pit with a bucket of water to turn your pump on. Watch it carefully to see if it’s getting rid of the water, then check the discharge pipe outside to make sure it’s disposed of properly. If the pump doesn’t run, make sure it’s plugged in and its power cord is in working order.

Plan for the unexpected. Having a backup battery or generator can be crucial if a strong rain storm comes complete with a power outage. And eventually, your sump pump may give out without the help of a power outage. To avoid the stress of trying to buy and install a new sump pump while the water seeps closer and closer to your basement, have a backup sump pump handy — and be sure to test it regularly, too.

Call a professional. You’ve checked the power cords, discharge pipe, inlet screen and every other piece of the pump, but still can’t figure out what’s wrong. It’s time to call a professional! Risking your basement and everything else in it isn’t worth maintaining your pride as a handyman or woman — get it fixed and fast!

If worse comes to worst, and you do have a backup and need assistance with damage from water or sewage, call SERVPRO of Gurnee for 24/7 help at 847-838-2954.

Commercial Cleaning in Northern Lake County Illinois

3/3/2022 (Permalink)

cartoon man with glasses on green background SERVPROXIDE® is a powerful disinfectant that is both EPA registered and safe for the environment.

SERVPRO of Gurnee is committed to providing our commercial partners and communities with resources on how to clean and disinfect spaces and reduce risk to human health.  Our trained professionals are prepared with specialized products to reduce health risks in your business or home.


  • Kills harmful bacteria on hard and soft surfaces
  • Removes mold and mildew & keeps it from growing for up to 4 weeks
  • Sanitizes hard and soft surfaces with a 100% biodegradable surfactant
  • No rinse required for food contact surfaces (D-2)


  • Kills mold and mildew at its roots 
  • 99.999% Sanitization of food contact surfaces
  • 7 in 1 cleaner technology
  • Disinfects as it cleans

AREAS OF USE INCLUDE: homes, vehicles, schools, daycares, gyms, locker rooms, sports gear, hospitals, senior living and assisted care facilities, laundry rooms, veterinary, ambulances, laboratories, restaurants, boats, ships, federally inspected building, egg processing premises, refrigerated storage units, HVAC, and AC systems

Call SERVPRO of Gurnee today for assistance at 847-838-2954.

SERVPRO Supports Northern Lake County Law Enforcement Agencies

3/2/2022 (Permalink)

5 Star Review Five-star customer service is our number one priority. We love hearing positive comments from our customers when our team completes a job well done!

At SERVPRO of Gurnee, we find as many opportunities as possible to support our local First Responders.  We work hard to train our emergency personnel to exhibit excellent customer service, caring, and a positive attitude. 

One such example of this comes from a review left on our website by a customer who was in need of disinfecting after an outbreak of COVID-19 in his facility.  Commander K. writes,

"I would like to thank the staff that disinfected our Police Department after a recent exposure. They worked feverishly and did outstanding job. They were professional and courteous and didn't stop working for one second after they got started. I would recommend SERVPRO to anyone. Thanks to; April, Jose, Ana, Jesus, Emerson and Ignacio. What assets and dedicated workers. Thank you and keep up the great work."

Here at SERVPRO of Gurnee, there is nothing that makes us prouder than knowing our customers are satisfied with a job well done.  We are here for your emergencies 24/7/365. Give us a call for help at 847-838-2954.