What our Customers say...


The team at SERVPRO was prompt and efficient when we needed them most. I especially appreciated the way they helped us pump out the basement through the night and kept air circulating afterwards, helping to prevent further damage to our special items.

We cannot say enough good things about SERVPRO Libertyville.  Professional workmanship, outstanding and friendly personnel, timely completion.  We will recommend them every time we get a chance.

SERVPRO does nice work. Performed on a timely basis. Their employees were very professional and friendly. Cleaned job site every day. Their work in my home looks great. Thanks for your help.

When Hurricane Harvey hit us at the end of August, I was in total shock. Thanks to Tom Marquardt we were quickly on our way to recovery. Cody Hutt and his team were professional and courteous, and moved a bunch of fans and dehumidifiers into both of my flooded properties. I can't thank you enough for coming to Texas and taking care of us.

I, and others at EMCO, were impressed with the promptness and professionalism of the crew from SERVPRO of Gurnee & SERVPRO of Libertyville/N. Chicago City/ Lake Bluff.  They showed up within an hour and immediately came up with a plan and started working. 

After viewing our camera video, we learned the pipe of a large supply line gave way around 7:00 am on Saturday. We did not discover it until 4:00 am Monday.  As one can imagine, there was a lot of water.  We were grateful SERVPRO came out the same day, arrived promptly, had all their own crews, and equipment readily available to extract the water and dry the large area where the water migrated. 

Again, I cannot emphasize this enough, we were super pleased SERVPRO showed up so quick.  Tom, and the rest of the crew, were knowledgeable and pleasant to work with.

Dominic and Sylvester are the best. They worked on stains in carpet until they disappeared. No complaints about moving furniture. All in all 5 Star review.

Brad was very good and patient, he explained the process and answered questions.

Tom and Brad were awesome! They arrived right on time and explained the process/treatment thoroughly. I am extremely pleased with the results. As I told Tom, my family and I could have a party in our crawlspace tonight, it is that clean! I also appreciate the meticulous care Tom and Brad took to protect other parts of my house while they worked. And, most of all, how clean they made sure everything was before they left! I will definitely recommend them (and SERVPRO) to others.

We were very pleased with the good work and professional attitude of the two young men who cleaned our carpets on October 25, 2016.

We are first time users of your services. I had no idea of what to expect. SERVPRO answered all of my questions. I am happy with the work performed.

I recommend SERVPRO and I thought they did a very good job explaining and working.

The crew was here very quickly after they were called. They were here every day to check progress, kept me informed about every aspect of the job. Very professional and caring about our situation. We are very pleased with the job and would highly recommend them to everyone that has a need for such services. Thank you.

Thank you so much for your services. We greatly appreciated Cody's help and your prompt response to our needs.

Great job. Thanks!

Staff was "excellent". Very professional! No complaints!

Best experience ever. Thanks!

I am very pleased with their hard work. They work quickly and efficiently. They were all very professional and polite. Tom and Dave were very helpful with this whole process and walked me through everything. I definitely will highly recommend them to my friends if they ever need work to be done!

Worked very quickly and very professional.

Your service was fabulous, thank you. So glad my friend recommended you... I was more than happy with the guys that took care of my problem.

Dave was incredible. He showed me cupboards and carpeting. He was very supportive and wise. He was agreeable and made everything beautiful. He was wonderful to work with.

Everything is finished beautifully and great.

SERVPRO was prompt to respond to our call. They provided all documentation required to get started with the project and completed as scheduled. We will most certainly consider SERVPRO for future needs. Tom Marquardt was friendly, professional and a pleasure to do business with.